Email support
The fastest way to reach us. Include your shop URL, plugin version and steps to reproduce.
hello@gigabex.comSupport centre
How can we help?
Product support for Gigabex software and Shopware extensions. We answer every ticket within one business day — usually much faster.
Shopware extensions
Questions about our Store plugins (e.g. B2B Quote Request) — installation, configuration or compatibility.
Open a plugin ticketProjects & sales
New project inquiries, quotes for custom work, or dedicated team engagements.
hello@gigabex.comFAQ
Frequently asked questions.
What information should I include in a support request?
Your Shopware version, the plugin name and version, your shop URL, what you expected to happen, what actually happened, and — if possible — relevant log excerpts (var/log/). Screenshots help a lot.
Which Shopware versions do your extensions support?
Each extension lists its supported versions on its Store page and in its changelog. We target current stable Shopware 6 releases and test upgrades before tagging compatibility.
How fast do you respond?
Within one business day for standard support. Customers with an SLA agreement get priority response times, including weekends for critical incidents.
Do you build custom features on top of your plugins?
Yes — most of our extensions started as client work. If you need a feature adapted to your workflow, write to us with your requirements and we'll scope it.
Can you take over an existing codebase?
We regularly inherit projects. We start with a code audit, then agree on a stabilisation and improvement plan before committing to timelines.
Still stuck?
Send us the details — a real engineer reads every ticket.